IT Support
Reliable. Friendly. Cost effective.
We’re all so reliant on technology in our business lives – and we expect it just to work. So what happens when it doesn’t? You need someone you can rely on. But what if we could help prevent major problems? This is where managed IT support can help.
Our managed IT support services give our customers complete access to our team of IT experts. This enables your staff to raise issues in our Helpdesk and get rapid response to their problems.
What's included with managed IT support?
24/7/365 Monitoring
We monitor your systems, always keeping an eye on things. This allows us to spot issues before they have a big impact on your business.
Service Desk
Full access to our Service Desk – raise tickets for technical issues, or anything else. We have a team of IT experts ready to fix your problems.
Weekly Maintenance
System maintenance is included for all IT support customers. This includes scheduled housekeeping tasks designed to help keep your systems running at their best.
Strategic Planning
As we get to know your business, we are able to help advise and plan your IT needs for the future of your business, to help you achieve your goals and ambitions.
Fixed monthly costs
As business owners, we know how critical cashflow is to running a successful business. Which is why all of our customers have fixed monthly support fees so they know exactly how much they are paying for their IT support. Fixed costs help you plan your business, and our support fees become just another commodity, like office rent and insurance.
Additional Services
IT Projects/Installation
We project manage and deliver a lot of IT projects and installations. Projects can range from infrastructure solutions, server installations, Point-to-Point Wireless connections and more. We can quote for project work on a one-off base with no ongoing support service.
IT Consultancy
In a world that changes so quickly, sometimes knowing what direction to take can be a difficult decision. We can work with your business as consultants to advise and recommend products and solutions to achieve your business goals.
Ruth resolved the problem quickly and efficiently. Thanks Ruth!
George did a great job of fixing my printing problem. He is very pleasant to deal with and quickly fixed the problem!
Very quick and professional and had me back online in seconds.
Probably the fasted response yet - thank you so much we know we can rely on you. 🙂
We always get our issues sorted out 🙂
Great efficient service that fixed my problem! What more could I want?
I was kept informed of what was happening and dealt with in a professional and helpful manner.
Due to an error on my part I contacted m3. The response was very quick and helpful and once again I was not made to feel a total idiot!! Even although it was my fault.