The benefits of call recording business phone calls coming in to your small or medium sized business are huge!

We’ve done it again.

Our own Mark Riddell and the Techcess team have popped together an insights-loaded episode all about the benefits of having a system for recording business phone calls that are coming in to your office or network!

(Check out the transcript below to get the link to your free IT services buyer’s guide that Mark mentions in the episode!)

Click this is you’re hard of hearing and want to just download and read the episode as a PDF

In an area with restricted data? Click this for a smaller sized version of the episode.

When it comes to recording business phone calls, there are a number of benefits that can be reaped

First and foremost, recording calls can help to better your company’s interactions with customers.

This is because businesses can go back and listen to past conversations in order to see what went well and what could be improved.

This is just one of the many benefits we outline in episode 47 of Techcess.

If you ever find yourself frustrated with your customer service interactions, record them and replay the recording for staff members.

You’ll be able to recognise areas where improvement could occur while also giving employees a chance at self-reflection so they know what’s best when it comes to time for them to again take care of clients!

The seven benefits of recording business phone calls coming in to your small or medium sized company which are explained by Mark are these:

  • Better customer interactions
  • Protecting you from liabilities
  • Promoting best practices
  • Anticipating your customer’s needs
  • Delivery of the best possible customer journey
  • Optimising your customer service workflows
  • Ensuring regulatory compliance

Episode transcript preview

You would have probably already seen the link to the PDF above.

Here’s a very quick sneak preview of that transcript of episode 47

The benefits of recording business phone calls coming in to your small or medium sized business are huge!”

“In today’s episode of Techess, I’m going to be talking about the benefits of recording business phone calls coming in to your small or medium sized business.

I think it’s probably fair to say that when it comes to thinking about technology that can really help your business, call recording isn’t one of the things that probably springs to mind. Why would it be? I mean, normally call recording is something that you hear when you phone into a call center – you know “all calls will be monitored and used for training purposes”, et cetera, et cetera. So how can call recording benefit the average small, medium sized business out there? Well, keep listening on because I’m going to cover a number of areas where call recording can actually help benefit your business.

It’s probably not too difficult to guess that the importance of call recording is all about improving your customer service. Because most businesses today understand that regardless of what it is that you do, the importance of excellent customer service is paramount. Because after all, keeping your customers happy is what sets you apart from the competition. And one powerful tool for boosting your customer relationships is call recording. Especially when you combine this with call analytics. This helps you understand and improve the level of service that you provide and it also helps ensure regulatory compliance and protecting you from legal risks. So here’s how call recording is going to benefit your business. I’ve got seven things to talk about…”

Free IT Services Buyers Guide!

Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?

Click this link and you’ll be taken to the download link where you can get your free copy!

Want to get more ‘Techcess’ in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3’s blog pages, here.

Mark Riddell‘s technology podcast “Techcess” is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He’ll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here.

Check out this episode!

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