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Tag Archives for " it support "

World Backup Day 2018

data backup solutions

World Backup Day is an event on the technology calendar setup to raise awareness and to remind us all about the importance of backing up our data. Everyone of us knows why we need to backup. The reality is that many businesses do not have a reliable backup system in place that is sufficient to be able to recover their data in a disaster.

What would you do if you lost everything?

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5 Benefits of Fixed IT Costs

fixed price it support contracts

When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.

The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.

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Can your IT provider prove how good they are?

we achieve 98.7% customer satisfaction

We are delighted and very proud to shout from the rooftops that our overall customer satisfaction score for 2017 was a staggering 98.7%!

Industry averages are around 93%, so we’re outperforming most of our competition. All IT companies will say they provide amazing service, but how many can actually prove it?

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Our new website is live!

We’re delighted to finally launch our brand spanking, super-duper, shiny new website! It’s been a while coming. Our last one had been running for more years than I can remember. The feedback we received was always positive though, so it served it’s purpose.

Since our last website we have grown a lot as an outsourced IT support provider. We’ve moved to larger premises. We’ve employed more staff. We have vehicles. We’re continuing to offer new IT support services to customers. The time was right to launch a new-look website. It is much cleaner, brighter, and the content fills more of the screen. It is so much easier to read.

We all think it looks awesome. Please leave a comment and let us know what you think?

Regards,

Mark Riddell

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