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What is your IT support provider costing you?

“Around half of all enterprises (49%) in the UK have outsourced some part of technology to an IT support provider. Also, outsourcing is more common among small and medium businesses than others” – Cyber Security Breach Survey 2019

Almost half of SMEs struggle to find IT staff with the necessary level of skills and experience. This is just one of many reasons why many SMEs look to outsource their IT operations. Outsourcing IT can either be merely offloading support and maintenance, or outsourcing an entire IT department. More often than not, small companies find it difficult to justify the cost of more than one full-time IT support person. Whereas, working with an IT provider can mean having access to a full team of experienced consultants.

However, not all IT support providers offer the same quality of support and services. Outsourcing should not be viewed as a simple cost-saving exercise. An unsuccessful IT support provider can cost more than you can imagine. The cost can be in terms of money, operational downtime, company reputation, losing your competitive edge and loss in staff time. So, it boils down to one question: what does your IT support provider cost you?

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5 Benefits of a Managed Service Provider (MSP)

Businesses have aggressively followed technology to stay competitive. In the process, they have invested significant resources in building IT infrastructure and services. Managing these IT services is costly and has become a burden for many businesses, draining essential resources from strategic planning and delivery. According to  a report by Gartner, 70% of IT support services for infrastructure services can be managed from a remote location which can reduce labour costs from 10% to 50%, depending on the delivery location resulting in 5% to 30% overall net savings.

In a rapidly changing technology landscape, a managed service can help businesses remain agile, control costs, quickly respond to competitive opportunities and align IT with evolving business objectives. Here are the top five benefits of how outsourcing managed IT services can impact a company’s business goals and the bottom line.

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5 ways Cyber Essentials can Improve your Business

 

The Cyber Essentials scheme is backed by the government to help companies protect themselves against cyber threats. Cyber Essentials (CE) helps organisations guard against the most common cyber threats by implementing cyber security best practices.

“1 in 6 UK small and mid-sized enterprises fell victim to a cyber attack in the last 12-month duration. Of the enterprises affected, more than one-fifth stated that it cost the company more than £10,000, and 1 in 10 mentioned that it cost more than £50,000.” – Zurich SME Risk Index

Here are five clear benefits of Cyber Essentials:

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World Backup Day 2018

World Backup Day is an event on the technology calendar setup to raise awareness and to remind us all about the importance of backing up our data. Everyone of us knows why we need to backup. The reality is that many businesses do not have a reliable backup system in place that is sufficient to be able to recover their data in a disaster.

What would you do if you lost everything?

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5 Benefits of Fixed IT Costs

When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.

The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.

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Can your IT provider prove how good they are?

We are delighted and very proud to shout from the rooftops that our overall customer satisfaction score for 2017 was a staggering 98.7%!

Industry averages are around 93%, so we’re outperforming most of our competition. All IT companies will say they provide amazing service, but how many can actually prove it?

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Our new website is live!

We’re delighted to finally launch our brand spanking, super-duper, shiny new website! It’s been a while coming. Our last one had been running for more years than I can remember. The feedback we received was always positive though, so it served it’s purpose.

Since our last website we have grown a lot as an outsourced IT support provider. We’ve moved to larger premises. We’ve employed more staff. We have vehicles. We’re continuing to offer new IT support services to customers. The time was right to launch a new-look website. It is much cleaner, brighter, and the content fills more of the screen. It is so much easier to read.

We all think it looks awesome. Please leave a comment and let us know what you think?

Regards,

Mark Riddell

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