When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.
The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.