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Tag Archives for " customer support "

Thrilled: we have been shortlisted for an Excellence in Customer Service Award

As our customers will know, customer service is at the core of everything we do at m3. It’s what motivates us every day. Nothing gives us more satisfaction than happy customers. We aren’t just content with being merely good enough – we are committed to be the best. Our 99% Customer Satisfaction (CSAT) score with 4500+ reviews proves that we are way above industry standards.

Therefore we are delighted to share that we have been shortlisted for the Perthshire Chamber of Commerce Eva Lucia Excellence in Customer Service Award!

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Proud team! – Ruth and Jay’s 1000th reviews

At m3, we do not just routinely handle any IT issues our clients have; their feedback and reviews mean a lot to us. For this reason, we implemented SmileBack. SmileBack is a tool which allows our customers to leave a review for every interaction they have with our help desk, good or bad. Our dedicated help desk technicians work hard to keep up our good reviews; and it shows. Our current percentage of positive scores on SmileBack is over 99%, with us having raked in thousands of reviews. Ruth Lamont and Jay Mace, two of our many amazing technicians have both managed to reach their 1000th reviews! This is certainly no easy task – read on to find out how they feel about this achievement.

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Can your IT provider prove how good they are?

We are delighted and very proud to shout from the rooftops that our overall customer satisfaction score for 2017 was a staggering 98.7%!

Industry averages are around 93%, so we’re outperforming most of our competition. All IT companies will say they provide amazing service, but how many can actually prove it?

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