Prefer reading to listening? You can download the full episode transcript, here:

Is your IT support services partner letting you down? Our advice for shopping around, and achieving Techcess!

Are you happy with your IT support services partner?

Do they fill you with confidence that they know exactly what they’re doing, and that they’re protecting your data and your business from attacks?

Unless you’ve responded to that question in your head without a single doubt, you will definitely want to listen to this episode of the Techcess technology podcast.

I mean, perhaps you don’t even know what services are typically offered by information technology companies.

This episode is a great place to start your research.

By the way, did you know that IT support services don’t automatically provide cyber security and data protection?

It might be a good time to have a chat with your provider and find out if you’re covered!

Even the more ethical IT support services partner companies recognise there are issues

m3 Networks Managing Director Mark Riddell himself admits that he doesn’t envy any business owner that has to shop around for the right IT support services provider.

For that reason, he’s going to run you through ten very insightful reasons why you as a business owner might consider switching IT partner.

Here are those reasons that Mark will elaborate on during the episode:

  • Not seeing results
  • Getting poor communication
  • They don’t take data security as seriously as you’d like
  • They won’t move outside of the contract
  • Things take too long to fix
  • They never accept responsibility
  • They confuse you with tech talk
  • You’re not learning
  • You’ve outgrown them

Mark offers his professional opinions on all of the above, and guides you to recognising any red flags you might have missed that will be tell tale signs you’re needing to switch IT business support services over to new partners.

If you’re in the market for IT support services in Perth, drop us an email.

We’d love to chat things through with you!

Get in touch:

Get more valuable technology insights from m3’s blog pages, here.

Mark Riddell‘s technology podcast “Techcess” is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark hereHe’ll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here.

Check out this episode!

We thought you'd like these posts

April 16, 2024

Running a business or managing a team is pretty much like being

April 9, 2024

Imagine you’re sifting through your emails when an unexpected message from a

March 19, 2024

Microsoft’s latest Windows 11 update has dropped, and it’s got a small

March 12, 2024

If there’s one thing that’s 100% certain when it comes to protecting

March 5, 2024

You rely on your team to be efficient and productive. But slow

February 27, 2024

Picture this: Your business gets hit by a ransomware attack, and your

Do you need a new IT Support partner?

How much does your business rely on technology? Most people don’t even think about it… until something goes wrong. But when technology fails, it can affect everything.

A great IT support partner can make all the difference, but it’s a big market out there. Download our free guide and find out how to choose the right one for you.

The 2023 IT Services Buyer's Guide