IT Support in Birmingham
Outsourced IT support for businesses in Birmingham
We provide small and medium sized businesses with IT support. Typically our customers have between 10 to 100 computers.
We're much more than just an IT helpdesk. Working as a partner to your business let's us understand how your business operates. This enables us to provide strategic advice and planning to ensure your IT systems are aligned with your business growth goals.
Located next to Star City allows us to reach central Birmingham and the surrounding areas easily, so if you are looking for IT services or a managed IT support helpdesk for your business in Birmingham, we are certain we can help.
Why not arrange a chat and find out if we're what you are looking for in an IT support company? Call us on 01215921389.
Birmingham IT Support
Our managed IT support package is charged per PC/laptop and per server. We like to keep things simple so everything is billed on a monthly basis, paid in advance on the 1st of each month for that month. Our average response time to tickets is 15 minutes, and we operate a structed Tier 1, 2 & 3 support system, ensuring your issue is escalated to the right people in our team.
Short Term Contracts with Long Term Relationships
We're here for the long-term, but we don't like believe in asking customers to sign long-term contracts. But we do ask to be given adequate time to settle into working together, so all we expect is a minimum 3-month commitment, which is protected by the m3 Satisfaction Guarantee.
IT Support for Remote Workers
If you're looking for remote IT support in Birmingham, our IT helpdesk can help provide support to your remote workers. Our IT experts enable your team to stay effective whilst working from home.
Our team has helped dozens of customers pivot to remote working. Ensuring your employees can do the same work from home as they once did in the office is vital to business productivity.
What about security?
Working from home adds extra challenges, such as how to make sure you aren't compromising your security and remaining GDPR compliant. We're Approved Cyber Essentials Practitioners so no need to worry - we can help to ensure that remote working doesn't put you at increased risk.
3 Steps to IT Support in Birmingham
Step 1
On-boarding
The first step is to decide to join us! We make bringing you into the m3 family as easy as possible. There's lots of things involved in changing IT provider, but we've done this dozens of times. We work with your current provider to ensure it's a smooth process.
Step 2
IT Support
Professional IT support backed by 99% customer satisfaction and our m3 Guarantee. We're here to take away the stress that IT can bring. We monitor systems and work pro-actively to try to minimise IT headaches.
Step 3
Partnership
We spend a lot of time getting to know our customers businesses. This is vital to ensuring we can provide you with the best advice and an IT 'roadmap' to ensure we keep technology aligned with your business growth goals.
