We don't replace your IT team - we make them better
Our co-managed IT support service enables business with in-house IT staff to supplement their internal IT resources with outside expertise.
Typical scenarios where business require co-managed IT support:
- They have an in-house IT Manager who is focused on high-level strategic IT issues and needs technical support for day-to-day issues, helpdesk services, patch management, weekly maintenance, back-up, software upgrades etc.
- The in-house IT team is capable of handling the day-to-day tasks but requires outside advice regarding the companies overall IT strategy.
- The company has entered a rapid growth phase and requires to upscale its IT resources to support user growth.
- The internal team is small and they require a co-managed IT partner to 'fill the gaps' - to pick up tickets when the internal team is overwhelmed or lacks experience in certain areas and provide holiday and illness cover and to assist with larger IT projects.
Co-Managed IT from m3
Here are the main benefits you can expect when you chose us to co-manage your IT systems.
Access to resources
Gain access to all the tools that we use without having to purchase or setup your own helpdesk
Advanced Support
Google is good, but you can't beat talking to a tech that knows their stuff. We include 2nd and 3rd line support.
Procurement
We can supply all your hardware and licencing requirements, including Microsoft 365.
Project Assistance
For those larger IT projects, we can provide the extra hands you need, or we can take care of the entire thing.
Total Services
More than just IT support; we do cabling, phone systems, Internet connectivity and cloud solutions.
Holidays!
Wouldn't it just be nice to get a holiday without people calling you!? We can make that happen too.
