Menu Close

Co-Managed IT Support

Looking to boost your in-house IT team?

Our co-managed IT support service enables business with in-house IT staff to supplement their internal IT resources with outside expertise.

Typical scenarios where business require co-managed IT support:

  • They have an in-house IT Manager who is focused on high-level, strategic IT issues and needs technical support for day-to-day issues, helpdesk services, patch management, weekly maintenance, back-up, software upgrades etc.
  • The in-house IT team is capable of handling the day-to-day tasks but requires outside advice regarding the companies overall IT strategy.
  • The company has entered a rapid growth phase and requires to upscale its IT resources to support internal growth.
  • The internal team is small and they require a co-managed IT partner to 'fill the gaps'  - pick up tickets when the internal team is overwhelmed or lacks experience in certain areas, provide holiday and illness cover and to assist with larger IT projects.
Here are some of the benefits you can expect with our co-managed IT support:
  • 24/7/365 system Monitoring
  •  Patch Management
  • Weekly System Maintenance
  • Access to your very own helpdesk
  • 2nd/3rd Line support
  • Back-up for when your team is overwhelmed
  • assistance with IT projects
  • holiday and sickness cover
  • IT reporting and KPIs
  • dedicated account manager

Ready to talk?

We can provide additional IT support to boost the effectiveness of your in-house resources.