“Around half of all enterprises (49%) in the UK have outsourced some part of technology to an IT support provider. Also, outsourcing is more common among small and medium businesses than others” – Cyber Security Breach Survey 2019
Almost half of SMEs struggle to find IT staff with the necessary level of skills and experience. This is just one of many reasons why many SMEs look to outsource their IT operations. Outsourcing IT can either be merely offloading support and maintenance, or outsourcing an entire IT department. More often than not, small companies find it difficult to justify the cost of more than one full-time IT support person. Whereas, working with an IT provider can mean having access to a full team of experienced consultants.
However, not all IT support providers offer the same quality of support and services. Outsourcing should not be viewed as a simple cost-saving exercise. An unsuccessful IT support provider can cost more than you can imagine. The cost can be in terms of money, operational downtime, company reputation, losing your competitive edge and loss in staff time. So, it boils down to one question: what does your IT support provider cost you?