Perth based IT support company, m3 Networks, has announced it is on plan to support over 1000 PCs by the end of the year, leading to new job creation and further expansion of their premises in Perth.
Supporting 110 locations for 89 different businesses, m3 Networks currently employs a team of 9 people and has ambition to become the biggest IT support company in Scotland over the next 10 years. Their biggest client has already rolled out use of their services at all 14 of their sites across the UK and the Perth-based IT support company is already signing up cost-savvy London customers who are taking advantage of technological advances to source their IT support from outwith the M25.
Founded seven years ago this week, m3 Networks was established by entrepreneurs Mark Riddell, Mark Lamb and Mary Brodie, all of who had been made redundant from their respective roles just as the UK plunged into a deep recession from which it is only now, seven years later, emerging. Named after the initials in the three directors’ first names, m3 Networks has grown its turnover sevenfold in seven years, and now provides managed IT support to business across the UK.
Mark Riddell, Managing Director of m3 Networks, explained their growth strategy:
“I’ve always believed that you should behave like the type of company you want to be and, as such, m3 Networks has invested in its market leading support infrastructure right from the outset, using systems often reserved for companies considerably bigger than us, but which give us a real competitive edge in our market. As we have grown this approach has paid dividends. Simply by putting smart technology into our business we have been able to expand geographically and support businesses right across the UK.”
From its very first clients taking a chance on a fledgling IT company that started overnight when Caledonian Computer Solutions in Perth closed its doors in 2009, a passion for putting the customer first and exceptional attention to customer service, have underpinned the growth of m3 Networks.
“Customer service is vitally important in our industry. The biggest complaint most businesses have about their IT provider is that they don’t communicate. We take a proactive approach to managing our customers’ technology setups and our customer satisfaction ratings are consistently over 30% higher than industry averages as a result.”
Based out of Inveralmond Business Centre in Perth, m3 Networks recently expanded its footprint in the building, taking on additional space to accommodate the growth in team and projected growth over the coming year.
“This has been a strong year of growth for m3 Networks and we’re looking forward to what 2017 has to bring. After seven successful years in business, we’re just itching to get onto the next period of growth, expanding the team and continuing to expand.”
For more information about m3 Networks visit www.m3networks.co.uk