Making the decision to have managed IT Support is one of the best things you can do for your business. You’ve found this page so you’re already on the right track. We’re all so reliant on technology in our everyday lives – and we expect it just to work. So what happens when it doesn’t? You need someone you can rely on. But what if we could prevent problems before they cause you a problem? This is where managed IT support can help.
We support all Microsoft Windows, Microsoft Office and Microsoft Server environments.
Our managed IT support services are backed by a Service Level Agreement and our account managers will look after your business and staff needs.
We also provide a range of managed services that compliment our support packages.
We provide managed IT support for your servers. The server is the core of your network and requires extra special attention. We understand how devastating it can be when servers fail or just aren’t working properly.
Our managed IT support for desktops is key to ensuring your business runs smoothly. We ensure issues are resolved quickly, keeping disruption to your staff to a minimum. We resolve 95% of IT issues remotely.
We install our support agent on all your servers, PCs and laptops. This allows your staff to raise tickets with our service desk, but also allows us remote access to your systems, and monitors the system to alert us of potential problems before they cause you a problem.
You’re getting full access to a team of IT experts, essentially. All our support packages also come with 24/7 monitoring, weekly pro-active maintenance and full access to our service desk. In addition to this we can tailor our package to your business to include additional managed services such as email protection and anti-virus. You’ll also have a dedicated account manager that will work with you to ensure your IT needs are met and help plan for the future.
This is often the most important question, and rightly so, as managed IT support can be a significant outlay for some businesses. In reality it is much more affordable than you may think. Our managed IT support agreements start from just £15 per PC per month, with zero up front costs.
We don’t like long-term contracts. Which is why we’ll never ask a customer tosign up to one. We provide our support on a monthly rolling basis. We believe you will stay with us because you will be delighted with our service, not because you were sold into a long-term contract.
If you’ve heard enough and want to find out more, just call us on 01738 237001 and let’s chat. We’ll arrange to come and see you, carry out an IT review, and then put a plan in place to bring you on-board. Ready to get started?
We monitor your systems, ensuring we’re pro-actively keeping an eye on things. This allows us to tell you about issues before they have an impact on your business.
We carry out weekly maintenance for your servers and desktops. This helps to keep systems running at their very best and prevent many ‘go-slow’ issues.
Full access to our Service Desk from any computer – raise tickets for technical issues, request a new user, or ask us for a quote for a new laptop.