About

What makes us different

Hi, I'm Mark Riddell, and we're m3.

It's a huge decision, to change your IT support provider. Definitely something you should not take lightly. It's a bit like changing banks, or accountant. But done correctly it can be a really exciting time for your business. And it's exciting for us, because we know the difference we can make to your business.

IT support companies all say the same things on their website. Ours is no different, to a point (got to keep Google happy afterall!). The thing is, our customers think we're a really great company to work with, and I tend to agree.

Here's my 5 top reasons why I think you should join us:

  1.  No technical jargon - ever. Pinky promise.
  2.  We are always open and honest.
  3.  We always do the right thing by our customers.
  4.  We continually exceed industry standards for customer satisfaction.
  5.  We are told that we are really easy to work with.

And let's cut the BS, you want everything just to 'work', right?

What our customers say...

Very quick and professional and had me back online in seconds.

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Erin Gibbins

Probably the fasted response yet - thank you so much we know we can rely on you. 🙂

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Carol Redford

We always get our issues sorted out 🙂

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Zoe Clement

Great efficient service that fixed my problem! What more could I want?

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Steven Greig

Our Journey

Remember the 'credit crunch'? That's when m3 started, in 2009. We were 3 colleagues made redundant, and we decided to set out on our own (scary) journey into business. m3 was actually set up less than 24 hrs after walking out of our previous employer. It was either that or daytime TV. Snooze you lose, right?

Someone once told me, "if you can start a business in a recession and make it work, once the economy recovers, you'll fly". Or something similar. I can't remember who that was, but it is entirely true.

We have always operated on the ethos of "always do the right thing, whatever it takes". Seems simple when you think about about. I guess it is. But this mentality has always served us well.

Vital statistics

9

years in business

5

offices moves (kitchen table counts right?)

8

awesome employees

120+

locations we support across the UK

98.7%

customer satisfaction for 2017

Let me introduce you...

Now you get to meet our awesome people.

Mark Riddell | Managing Director

Mark Lamb | Technical Director

Mark Lamb | Technical Director

Mary Brodie | Finance/HR Director

Mary Brodie | Finance/HR Director

James Ford | Business Development Manager


James Ford | Business Development Manager

Ciaran Rourke | Helpdesk Manager


Ciaran Rourke | Helpdesk Manager

George Murphy | Helpdesk Technician


George Murphy | Helpdesk Technician

Ruth Lamont | Helpdesk Technician


Ruth Lamont | Helpdesk Technician

Jay Mace | Helpdesk Technician


Jay Mace | Helpdesk Technician


Could this be you? Maybes aye.

Mark Riddell

Mark Lamb | Technical Director

Mark Lamb

Mary Brodie | Finance/HR Director

Mary Brodie

James Ford | Business Development Manager

James Ford

Ciaran Rourke | Helpdesk Manager

Ciaran Rourke

George Murphy | Helpdesk Technician

George Murphy

Ruth Lamont | Helpdesk Technician

Ruth Lamont

Jay Mace | Helpdesk Technician

Jay Mace

Ready to talk?

So there you go. Now you know pretty much everything about us. If you'd like to arrange a chat, hit the button below and let's make it happen.

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